These controversies concerning the relationships among citizenship pressure, OCBs and CCBs can be due to ways in which OCBs are measured. During the literature, OCBs have generally been outlined as spontaneous behaviours and rated by colleagues or leaders (e.g.2). Other-rated measurements are struggling to identify the behavioural motivations underlying OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4